Why Do I Only Get an Invoice from ECREG and Not From the Vendor?

On your Owner Portal and on your Rental Owner Statement, you can view a copy of all expenses your property(s) incurred.

We do not share a copy of the vendor's original invoice, as we have received complaints from vendors in the past that owners have used the information on the invoice to contact them directly, and even repeatedly harassed them, trying to get them to reduce the price, provide part-by-part pricing, etc. 

We have longstanding relationships with our approved vendors that are to the benefit of all of our clients, as we are able to get deep volume discounts and be treated as their top priority when we send them work orders. These discounts are passed on to you, our clients. When a small handful of owners harass them, it puts these vendor relationships in jeopardy, harming all of our other owner clients. Therefore, we've made it our policy that original vendor invoices not be provided. 

If you ever have a concern about pricing on an invoice, we always encourage our clients to call around to other vendors who are licensed and fully insured with workers' comp and general liability insurance, just like our vendors, and ask them for a quote on what they would charge for the same work. We are confident that you won't find a better price. And if you somehow do, please let us know, as we'd love to work with that vendor!